Job Location: Airoli, Navi Mumbai

Experience: 5 to 8 Years

Salary Budget: Up to ₹9 LPA

Industry: BPO / KPO / Customer Experience

Employment Type: Full-Time, Permanent

Department: Human Resources / Talent Acquisition

Job Description

We are looking for an experienced Assistant Manager (AM) Recruitment with a strong background in BPO hiring and proven team management experience. The candidate will be responsible for managing recruitment operations, leading a team of recruiters, meeting hiring targets, and ensuring timely closures for high-volume BPO requirements.

Candidates must have prior BPO recruitment experience and must have handled a team.

Key Responsibilities

1. Lead and manage a team of recruiters responsible for end-to-end BPO hiring.
2. Drive bulk hiring for voice, non-voice, customer support, technical support, chat, email, and international BPO processes.
3. Manage the complete recruitment lifecycle, including sourcing, screening, interview coordination, offer management, and joining follow-ups.
4. Ensure achievement of daily, weekly, and monthly hiring targets.
5. Monitor recruiter productivity, interview-to-selection ratios, offer-to-joining ratios, and overall recruitment performance.
6. Develop effective sourcing strategies using job portals, employee referrals, social media, databases, and recruitment networks.
7. Coordinate with operations managers and clients to understand manpower requirements, hiring priorities, and turnaround times.
8. Manage recruitment drives, walk-in interviews, bulk hiring campaigns, and joining follow-ups.
9. Ensure quality hiring while maintaining recruitment turnaround time and cost efficiency.
10. Prepare daily, weekly, and monthly recruitment MIS reports and share performance updates with senior management.
11. Train, mentor, and motivate recruiters to improve productivity and achieve hiring targets.
12. Resolve recruitment challenges, manage escalations, and ensure smooth coordination between recruitment and operations teams.

Must-Have Requirements

1. 5 to 8 years of experience in recruitment, specifically within the BPO industry.
2. Mandatory experience managing or leading a team of recruiters.
3. Strong experience in high-volume and bulk BPO hiring.
4. Hands-on experience hiring for domestic and/or international voice and non-voice processes.
5. Proven track record of achieving recruitment targets and meeting tight hiring deadlines.
6. Excellent knowledge of sourcing strategies, job portals, recruitment metrics, and hiring MIS.
7. Strong leadership, communication, stakeholder management, and problem-solving skills.
8. Ability to manage multiple hiring requirements and drive team performance under pressure.
9. Candidates from non-BPO recruitment backgrounds will not be considered.

Role Details

Designation: Assistant Manager (AM) Recruitment

Location: Airoli, Navi Mumbai

CTC: Up to ₹9 LPA

Qualification: Graduate in any discipline; HR qualification preferred.

Key Skills

BPO Recruitment, Bulk Hiring, Team Handling, Team Management, Talent Acquisition, Volume Hiring, International BPO Hiring, Domestic BPO Hiring, Voice Process, Non-Voice Process, Recruitment MIS, Stakeholder Management, Recruitment Strategy, Hiring Target Achievement, Team Leadership.

Interested candidates can share their updated CV with details of current CTC, expected CTC, notice period, team size handled, and BPO hiring experience.