Infra support and Cloud Support Engineer

Urgent Hiring: IT & Infrastructure Support Executive

📍 Location: Vashi

Company Website:- https://vcnow.in/

Interview mode- Face to face ( 2 rounds)

We are looking for an experienced IT Infrastructure & Cloud Support Engineer. who can independently manage and troubleshoot cloud infrastructure, servers, IT systems, hardware, networking, and cybersecurity-related issues.

The candidate should be capable of handling critical escalations, diagnosing complex technical problems, and supporting enterprise IT and collaboration environments.

*Key Responsibilities*

Infrastructure & Server Management

• Manage and troubleshoot Windows Server and Linux environments

• Handle Active Directory, DNS, DHCP, Group Policies

• Monitor server health, uptime, and performance

• Troubleshoot virtualization platforms like VMware / Hyper-V

• Perform backup and disaster recovery operations

Cloud Infrastructure

• Basic to intermediate knowledge of AWS / Azure / Google Cloud

• Manage EC2/VM instances, storage, snapshots, firewall/security groups

• Troubleshoot cloud connectivity and deployment issues

• Knowledge of cloud networking and VPN configurations

Networking

• Troubleshoot LAN/WAN, VLAN, VPN, WiFi, routing, switching

• Configure and diagnose firewall and internet connectivity issues

• Understanding of SIP, VoIP, and video conferencing networks is preferred

IT Hardware & End User Support

• Diagnose desktop/laptop hardware issues

• Troubleshoot printers, peripherals, docking stations, conferencing systems

• Support Windows, macOS, and basic Linux systems

• Handle L1/L2 escalations independently

Cybersecurity

• Understanding of cybersecurity best practices

• Endpoint protection and antivirus management

• Patch management and vulnerability awareness

• Knowledge of MFA, access control, and security hardening

• Ability to identify suspicious activity and perform initial investigation

Monitoring & Documentation

• Maintain technical documentation and SOPs

• Use monitoring tools for infrastructure health

• Prepare incident reports and RCA documentation

*Required Skills*

• Windows Server Administration

• Basic Linux Administration

• Cloud Platforms (AWS/Azure)

• Networking Fundamentals

• Hardware Troubleshooting

• Microsoft 365 Administration

• Firewall & VPN Basics

• Remote Troubleshooting

• VMware / Hyper-V

• Cybersecurity Tools

• SIP / VoIP / VC Infrastructure

• Scripting knowledge (PowerShell/Bash)

*Experience*

• 3–6 Years experience in IT Infrastructure / Cloud Support

• Experience handling enterprise clients and escalations