Responsibilities of Relationship Lead

1. The Relationship Lead is supposed to manage overall customer experience, portfolio management, portfolio sale, retentionmanagement, monthly sales and drive the targets for 10-15 RMs for a designated zone/zones (Beat)
2. Responsible for overseeing overallperformance, productivity, quality,and compliance of the team
3. The Relationship Lead is supposed to add/enhance/facilitate relationship with new developers/projects in the designated zone
4. The Relationship Lead is supposed to facilitate the collection cycle with effective coordination with the developer, internal finance team and customers
5. The Relationship Lead is supposed to ensure the best customer experience and devise strategies for effective relationship management. Will have to work as key player in managing escalations and negotiations for enriching customer’s experience on the Online sales journey
6. Will have to work closely on the individual Portfolios of the RMs for enhancing monthly recurring sales, loyalty revenue generation and reference closures
7. Will be monitoring daily,weekly, monthly performance movement and publishing the analytical and other reports to the higher management
8. Will have to play an importantrole in the intra and inter sale movement for the designated zone
9. Work closely with RMs at differentprojects and assistin online/offline closures
10. Develop, inspire, and upskillRM team to overachieve on individual and team targets, constantly looking for improvements in all areas
11. Develop short-term and long-termstrategies to improvethe team performance, establish necessary operation process, and deliver measurable KPIs
12. Develop monthly, quarterly, and annual goals and actionplans aligned with the regional business strategies and directions
13. Develop and build an elite team of highly competent RMs who can provide concierge-level/professional consultation with the highestcustomer experience
14. Develop and own the strategy and process for lead nurturingas well as reactivation of old leads, taking charge of planning to execution and monitoring
15. Develop a hub of excellence - identify, develop, and instill best practices, processes, and systems to drive an environment of continuous improvement
16. Collaborate with the marketingteam to deliver on Marketingeffectiveness –quality, quantity, and cost of digital leads received
17. Contribute to the formulation and execution of market-specific initiatives and strategies in line with the regional strategic focus
18. Set and meet team performance targetsfor efficiency, conversions, and sales.
19. Manage day-to-day running of the PRMs and implementregular monitoring and reporting to ensure the high performance
20. Daily analysis of operations data from agent performance throughto overall sales / conversion reporting
21. Measure and improve team and agent KPIs by identifying trainingneeds, organizing training sessions, and leading coaching and mentoring of agents on a regular basis
22. Assist with hiring and interviews

Qualifications / Experience / Skills

1. Minimum Graduate, MBA preferred
2. Minimum 5+ years of experience in sales
3. Minimum 2+ years of experience in team handling
4. Minimum 2+ years of experience in real estatesales
5. Presentable and good communication skills in English,Hindi, and Marathi
6. Experience in the lead cycle management including lead nurturing and lead reactivation will be a big plus
7. Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
8. Dedication to customer satisfaction and an enthusiasm to work with an emphasison detail and follow-through as required
9. Excellent leadership and communication skills
10. Familiar with matrix organization
11. Strong people/organization coaching and development skills
12. Data analysis and reporting skills
13. Tech Savvy, interested in adapting to new technologies
14. Travelling flexibility must – Will have to keep shuttling acrossmultiple projects for effective revenue generation
15. Should have flair for direct sellingand face to face interactions
16. Should be loving to talk over phone
17. Good negotiation skills for selling
18. Self-motivated with a strongwork ethic and a drive to succeed
19. Basic knowledge of the real estateindustry and an interest in market trends
20. Proficiency in using customerrelationship management (CRM) software is an advantage