Social Media - ORM

Process : Social Media - Online Reputation Management

(Visa Verification- Escalation Handling)

Shift Timing : 24/7 Rotational any 9 hours shifts

Working Days : 5

Week Off : 2 Rotational offs

HSC/Graduate with Minimum 6 months of international voice and ORM experience required.

Salary Experience upto 32k depending on last withdrawn

• Provide support to clients for social media and email

• ⁠Handle customer queries and complaints on social media platforms and email

• ⁠Ensure timely and accurate responses to customer inquiries • Manage and resolve customer complaints effectively

• Collaborate with internal teams to resolve issues

• Keep accurate records of customer interactions and transactions

• ⁠Follow up on customer interactions and ensure resolution

*Rounds of Interview* :

HR

Email Assessment

Chat Versant

Operation

Client

Typing (30WPS, Accuracy 90).

Transport Boundaries:

Ghatkopar till Ambernath

Panvel till Chembur

Panvel till Thane