Operations Manager (Projects & Special Cargo)

Job Role:

1. Strategic Cargo Planning & Execution

• Oversee the end-to-end planning of ODC (Over-Dimensional Cargo) shipments, ensuring seamless coordination between internal teams and external stakeholders.

• Develop cargo movement strategies in alignment with customer requirements and vessel schedules.

2. Rate Management & Customer Negotiations

• Lead the process of rate quotation and negotiation, ensuring competitive pricing while maintaining profitability.

• Approve and standardize rate offerings based on market trends and operational feasibility.

3. Vessel & Booking Coordination

• Ensure timely allocation of bookings in the EBMS system and with carriers.

• Collaborate with the planning team to secure space, including feeder service requirements when necessary.

• Monitor carrier bookings, ensuring timely updates of rates in the system and vessel/voyage information before release.

4. Inventory & Equipment Management

• Supervise coordination with the inventory and MNR teams for container allocation, including arranging Empty Container and CSC certificates as per carrier requirements.

• Optimize container inventory planning to meet customer demands and minimize turnaround time.

5. Customer & Stakeholder Communication

• Ensure customers receive updated vessel schedules based on cargo readiness.

• Drive efficient communication with customers regarding container pickup status, required documentation, and compliance with List & VGM cut-offs.

• Oversee coordination for ODC permissions with operations and carriers, ensuring smooth container gate-in processes.

6. Operational Oversight & Compliance

• Ensure booking forecasts are aligned with planned vessel schedules.

• Validate and approve any dimension changes, liaising with pricing teams for revised rate approvals.

• Supervise the linking of SOC/COC containers with carriers to ensure seamless operations.

7. Performance Monitoring & Process Optimization

• Drive operational excellence by monitoring key performance metrics across planning, execution, and customer service functions.

• Implement process improvements to enhance efficiency, cost-effectiveness, and customer satisfaction.

8. Post-Shipment Coordination

• Ensure timely ON-BOARD confirmation is shared with customers.

• Direct the planning and operations team to complete RCVS and LODF entries post- shipment confirmation.