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Careers at Career Guideline Services India Pvt Ltd

Career Guideline is a recruitment consultancy and staffing solutions firm established in 2011, specializing in connecting job seekers with opportunities in BPO, engineering, law, and tech fields. They focus on executive and mid-management roles, offering placement services and career advice, with a reported 3.8/5 star rating on AmbitionBox based on user reviews.

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Showing 30 positions

Customer Success, Service & Operations - Any Roles

AR Calling

Hyderabad, Kolkata, Chennai, Tamil NaduFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น5,00,000 / yearly

*Currently we are looking for *AR CALLER* to join our team! Exciting opportunities for experienced professionals in US Healthcare Voice across multiple roles & locations! ๐Ÿ“ *Kolkata, Hyderabad & Chennai* *AR Caller* * 1.5 to 4 years of experienced * US night shifts 2 way cab provided * Work from office * Package: Up to 5.5 LPA *Job Description* We are looking for experienced US Healthcare AR Callers with strong expertise in Eligibility & Benefits Verification, Prior Authorization, Denial Management to join our healthcare revenue cycle management (RCM) team. **Requirements :** * Immediate joiner * Experience in RCM, Denial management and AR Follow up * End-to-End US Healthcare RCM, AR Calling & Follow-up, Denial Management & Resolution, Claims Processing, Hospital & Physician Billing, CMS-1500 Claim Forms. * Insurance Claim Status Follow-up, EOB/ERA, Payment Posting, Reimbursement, Eligibility & Benefits Verification, Prior Authorization, Claim Rejection, Appeals & Resubmission. * Excellent English Fluency *Skills required - RCM(end-to-end), AR Caller, Denials, CMS1500 , physician billing, Prior Authorization & Eligibility & Benefits Verification*

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Customer Success, Service & Operations - Any Roles

๐Ÿ“ข WE ARE HIRING | MEDICAL CODER / SENIOR MEDICAL CODER

MumbaiFull Time, Permanent2-4 yrsโ‚น2,00,000 - โ‚น5,00,000 / yearly

๐Ÿ“ข WE ARE HIRING | MEDICAL CODER / SENIOR MEDICAL CODER ๐Ÿ“ Location: Mumbai, Maharashtra (Mumbai candidates preferred) ๐Ÿ’ผ Specialty: HCC / BCHHC ๐Ÿ‘จโ€โš•๏ธ Experience: Minimum 1.6 years in HCC Medical Coding ๐ŸŽ“ Certification: CPC / CCS / AHIMA / HCC ๐Ÿ’ฐ Salary: Up to โ‚น35,000 CTC (BCHHC salary may vary) ๐Ÿ”น Job Description We are looking for experienced Medical Coders / Senior Medical Coders specializing in HCC coding to join our team at Infinx. Candidates should have relevant HCC coding experience, the required certification, and a strong understanding of medical terminology and coding guidelines. Key Responsibilities: Perform accurate HCC medical coding and review medical records. Identify and assign appropriate diagnosis codes based on clinical documentation. Ensure coding accuracy and compliance with applicable coding guidelines. Review patient documentation to support accurate HCC coding. Maintain quality, productivity, and accuracy standards. Participate in HHC specialty training as required. โœ… Mandatory Requirements Minimum 1.6 years of HCC coding experience. Valid certification: CPC / CCS / AHIMA / HCC. Candidates must be Mumbai locals or have previously worked in Mumbai for at least 1.6 years. Candidates from across Maharashtra can apply if they meet the location criteria. Willingness to commit to 2 years of service after certification is mandatory. ๐Ÿ“ฉ Interested candidates: Share your updated resume via DM or in the comments. ๐Ÿ“ข Recruitment Partners & Medical Coding Professionals: Please share suitable profiles. mohammed@careerguideline.com #Hiring #MedicalCoding #MedicalCoder #SeniorMedicalCoder #HCCCoding #BCHHC #HealthcareJobs #MumbaiJobs #MaharashtraJobs #MedicalCodingJobs #CPC #CCS #AHIMA

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Customer Success, Service & Operations - Any Roles

Benefits Configuration (Facets)

BengaluruFull Time, Permanent4-6 yrsโ‚น4,00,000 - โ‚น6,00,000 / yearly

๐Ÿšจ Hiring Alert โ€“ Benefits Configuration (Facets) ๐Ÿ“ Location: Bengaluru ๐Ÿ‘” Position: SME โ€“ Benefits Configuration ๐Ÿ’ผ Job Type: Full-Time ๐Ÿ’ฐ CTC: Up to โ‚น6 LPA โณ Experience: 4 Years โšก Notice Period: Immediate Joiners Only ๐Ÿ“Œ Job Description We are looking for an experienced SME โ€“ Benefits Configuration professional with strong hands-on expertise in Facets and healthcare benefits configuration. The ideal candidate should have experience in configuring and maintaining healthcare benefit plans, including Small Group and Large Group plans, with a strong understanding of healthcare payer operations. ๐Ÿ”‘ Key Responsibilities Configure, maintain, and update healthcare benefits within the Facets platform. Build and configure Small Group and Large Group benefit plans based on business requirements. Perform end-to-end benefit configuration, including setup, validation, and maintenance. Review benefit specifications and ensure accurate implementation in the system. Validate configured benefits to ensure accuracy and compliance with business requirements. Identify configuration issues, troubleshoot discrepancies, and coordinate with relevant teams for resolution. Support benefit updates, enhancements, and configuration changes. Maintain accurate documentation of configuration activities and updates. Collaborate with healthcare payer operations and cross-functional teams to ensure smooth benefit implementation. ๐ŸŽ“ Required Skills & Qualifications Approximately 4 years of relevant experience in healthcare benefits configuration. Strong hands-on experience with Facets . Expertise in Benefits Configuration and Benefits Maintenance. Experience building and configuring Small Group and Large Group plans. Knowledge of end-to-end benefits setup and validation. Understanding of healthcare payer operations. Strong analytical, problem-solving, and attention-to-detail skills. โญ Preferred Candidate Profile Candidates with extensive experience in group benefit builds will be preferred. Strong understanding of healthcare benefit structures and configuration processes. Ability to work independently and support configuration-related queries. ๐Ÿ“‹ Key Hiring Details Role: SME Primary Skill: Benefits Configuration Secondary Skill: Facets Experience: 4 Years Location: Bengaluru CTC: โ‚น6 LPA Notice Period: Immediate Joiners Only Certification: Not Applicable (NA) ๐Ÿ“ฉ Interested candidates can share their updated resumes for immediate consideration. Contact No: +91-7666654522 Email Id: suriyakala@careerguideline.com #Hiring #BenefitsConfiguration #Facets #HealthcarePayer #HealthcareJobs #SME #BengaluruJobs #ImmediateJoiners

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Customer Success, Service & Operations - Any Roles

Customer Support Executive | International Voice Process

PuneFull Time, Permanent1-4 yrsโ‚น1,00,000 - โ‚น5,00,000 / yearly

๐Ÿšจ Hiring Alert โ€“ Customer Support Executive | International Voice Process ๐Ÿ“ Locations: Hyderabad | Pune | Bangalore ๐Ÿข Work Mode: Work from Office ๐ŸŒ™ Shift: US Night Shift ๐Ÿš• Transportation: 2-Way Cab Facility โณ Notice Period: Immediate Joiners Only ๐Ÿ’ฐ CTC: Up to โ‚น5.5 LPA ๐Ÿ”น Position: Customer Support Executive โ€“ SPE Experience: 1โ€“4 years Minimum Experience: 1+ year in International Voice Process Communication: Excellent verbal communication skills required Process: Pure International Voice Process โŒ Not Eligible: Email, Chat, Blended Process or Semi-Voice experience ๐Ÿ”น Interview Process HR Round โ†’ Versant Assessment โ†’ Operations Round ๐Ÿ”น Document Requirements Candidates must be able to provide: Offer Letter from every previous company Relieving/Experience Letter from every previous company PF Statement / Employment-related PF records ๐Ÿ”น Candidate Requirements Candidates should be currently based in or available for the respective hiring location Immediate joiners only Candidates should be comfortable working in US Night Shifts Willingness to work from office is mandatory ๐Ÿ“… Saturday F2F Drive Hyderabad & Pune ๐Ÿ“ฉ Interested candidates: Share your updated CV. ๐Ÿค Referrals are welcome โ€“ Please share this opportunity with your friends and network.

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Customer Success, Service & Operations - Any Roles

Opening with CSR

Navi MumbaiFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น2,00,000 / yearly

Hiring Now: Customer Service Executive โ€“ Voice ๐Ÿ“ Ghansoli, Navi Mumbai We are hiring for a pure voice-based customer service role in the healthcare domain. Requirements: - Graduates only - Minimum 2 years of experience (mandatory) - Excellent verbal communication skills - B2 High candidates preferred - Comfortable with 24/7 shifts and 2 rotational offs Salary: Up to โ‚น34,500 in-hand Role Highlights: - Pure customer service process - Best-in-industry compensation Interview Process: HR โ†’ Hallo AI โ†’ Ops

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Customer Success, Service & Operations - Any Roles

Opening with Customer service

Navi MumbaiFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น4,00,000 / yearly

Customer Service Executive โ€“ Email & Back Office Process ๐Ÿ“ Ghansoli, Navi Mumbai We are hiring for a pure customer service Email & Back Office role to handle money transfer queries accurately and professionally. Requirements: * HSC pass * 1+ year of international Email/Back Office experience * Excellent written and verbal communication skills * B2 High candidate preferred * Comfortable with 24/7 shifts and 2 rotational offs Salary: Up to โ‚น30,000 in-hand Role Highlights: * Pure Customer Service process * International Email & Back Office support * Best-in-industry compensation Interviews: HR / Hallo AI / Ops

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Customer Success, Service & Operations - Any Roles

Opening with Customer Service

Navi MumbaiFull Time, Permanent1-5 yrsโ‚น3,00,000 - โ‚น4,00,000 / yearly

International โ€“ Customer Service Voice ๐Ÿ“ *Ghansoli, Navi Mumbai* โœ… *Pure CS Role* โ€“ Handle money transfers smoothly โœ… *HSC + 1 Year of International BPO Experience* โœ… *Upto โ‚น40k in-hand* (best in industry) โœ… *24/7 Shifts | 2 Rotational Offs* โœ… *Excellent comm skills* โœ… SVAR 70 โœ… C1 Candidate HR AMCAT Ops Feel free to reach out for any query

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Customer Success, Service & Operations - Any Roles

Opening with customer service

Navi MumbaiFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น2,00,000 / yearly

Opening with Banking CSR Process : Inbound Customer Service Location - Ghansoli Eligibility :Graduate with minimum 6 months of experience Communication : Versant 4 Shift : 9:30 AM โ€“ 6:30 PM Weekly Off : Sunday Salary : โ‚น19,500 inโ€‘hand / โ‚น24,000 CTC ๐ŸŽ Additional Benefits โœ… โ‚น10,000 Joining Bonus for NISM 5A Certified candidates โ‚น5,000 after comepletion of 30 days โ‚น5,000 after completion of 60 days

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Customer Success, Service & Operations - Any Roles

Opening with Customer Service

MumbaiFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น4,00,000 / yearly

JOB OPENING: Assistant Manager โ€“ Outbound Calling ๐Ÿšจ Location : Goregaon (East), Mumbai Age: Upto 35 Week off: Sunday off Shift - Day Shift Package : Up to โ‚น4.50 LPA + Shift Allowance + Incentives Experience : 2+ years in Outbound Calling (Insurance/Voice preferred) Education : Any Graduate Key Role: Make outbound calls to revive lapsed insurance policies & collect premiums. Meet daily targets on productivity, quality, and business revival. Deliver accurate product details and maintain top service standards. Requirements : Excellent communication & professional telephone etiquette. Fluency in Telugu or Tamil is a strong plus! Flexible with rotational shifts. NOTE - For Registration Pancard Number required Boundary::Bhayander to Bandra

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Customer Success, Service & Operations - Any Roles

Opening with Collection Process

MumbaiFull Time, Permanent1-4 yrsโ‚น2,00,000 - โ‚น5,00,000 / yearly

๐Ÿšจ JOB OPENING: Insurance Collection๐Ÿšจ Location : Goregaon (East), Mumbai Designation: Assistant Manager / Deputy Manager Age: Upto 35 Week off: Sunday off Shift - Day Shift Package : CTC Up to โ‚น3 Lpa to 5 Lpa Experience : 1 + years of exp in Collection (any financial product (Credit card, insurance, personal loan etc.) Education : Any Graduate NOTE - For Registration Pancard Number required Boundary::Bhayander to Bandra

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Customer Success, Service & Operations - Any Roles

Inbound Customer Service (SME)

PuneFull Time, Permanent4-8 yrsโ‚น5,00,000 - โ‚น7,00,000 / yearly

๐Ÿ“‹ Key Responsibilities Handle inbound/outbound international customer queries over the phone with high professionalism. Troubleshoot and resolve customer concerns efficiently while adhering to process SLAs and quality standards. Maintain accurate call documentation, notes, and records in the CRM database. Deliver superior customer satisfaction (CSAT) and maintain zero-escalation standards. Must have a experience of 4+ years of experience and little bit team handling experience Interview Process (Quick 2-Round Selection!) L1 Round: Initial Screening & HR Assessment Versant Voice Test: (Minimum Score Required: 55) L2 Round: Operational / Technical Round

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Customer Success, Service & Operations - Any Roles

French Language Interpreter

ThaneFull Time0-9 yrsโ‚น7,00,000 - โ‚น10,00,000 / yearly

*PROCESS* - Line Language Solutions (LLS) *ROLE* - Language Interpreter (Voice Process) *WORK MODE* - Remote *REQUIREMENTS:* - Candidate must be proficient in speaking and writing in English language. - Candidate must be proficient in any one of the below languages apart from English - Candidate must have a dedicated working space with personal Wi-Fi setup and power backup. - Candidate should be comfortableto be on video for ling hours as per requirement. - Candidate must have their own laptop or desktop setup for initial training. - Candidates with work experience must have minimum 1 year on papers to be considered as experienced. - Candidate must be willing to join immediately. - Candidates will be under probation period for the first six months. Casual leaves will not be permitted within these six months. - Candidates must be either Graduate in French Hons or B2 Certified if Fresher or B1+ 1 Year of Experience is mandatory *PERKS:* - Candidate will be provided with a desktop setup after the training period. - Candidate will be working for 5 days a week in rotational shifts with 2 rotational off. Majorly the candidate can expect night and graveyard shift. - Candidates shift will be of 9 hours. *SALARY:* - CTC - 10 LPA (For minimum1 year of experience on papers) - CTC - 8 LPA ( Freshers) NOTE: Background verification and drug test will be conducted during the initial week after joining.

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Customer Success, Service & Operations - Any Roles

Life Insurance Claims role

PuneFull Time4-6 yrsโ‚น3,00,000 - โ‚น6,00,000 / yearly

Hiring for SME โ€“ Life Insurance Claims role- (WFO) Location: Pune, Coimbatore ,Kochi, Shift: US Night Shift Years of experience : 4 to 6 yrs Notice Period: Immediate to 30 Days Package: Up to โ‚น6.5LPA Jon Summary We are hiring an experienced Subject Matter Expert (SME) with 4โ€“6 years of experience in Life Insurance Claims/Insurance Operations. The ideal candidate should have strong expertise in claims processing, quality management, stakeholder communication, and team handling. The candidate will be responsible for mentoring team members, handling escalations, ensuring SLA compliance, and driving operational excellence. Key Responsibilities Process and review life insurance claims as per policy guidelines and regulatory requirements. Validate claim documentation and perform accurate claim adjudication. Interpret policy terms and ensure timely claim settlement. Handle complex claims and customer escalations. Monitor team productivity, quality, and SLA adherence. Lead, mentor, and support a team of Claims Associates/Executives. Conduct knowledge-sharing sessions and provide on-the-job training. Perform quality audits and provide constructive feedback to improve team performance. Prepare MIS reports and analyze team performance metrics. Coordinate with internal and external stakeholders for issue resolution. Identify process improvement opportunities and implement best practices. Ensure compliance with company policies, IRDAI regulations, and operational procedures ๐Ÿ“ฉ Interested Candidates contact HR Suriyakala@ 7666654522/ suriyakala@careerguideline.com.

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Customer Success, Service & Operations - Any Roles

Live Underwriter(US Mortgage)

MumbaiFull Time2-11 yrsโ‚น1,000 - โ‚น9,000 / monthly

Hiring for Live Underwriting (Non QM loans) - US mortgage Location - Mumbai(Airoli) US night shift (6:30pm - 6:30am) - any 9 hrs WFO 2 way cab / travel allowances given Fixed Saturday & Sunday Off Notice - 1month Role : Live Underwriter Experience Required 2 to 4 years of Live Mortgage Underwriting experience Mandatory experience in Non-QM Underwriting Key Responsibilities Perform credit risk assessment using the 4Cs of Credit Calculate income for Salaried and Self-Employed borrowers Underwrite Bank Statement and Full Documentation loans Evaluate loan eligibility and structure mortgage transactions Review appraisal reports, title documents, lien positions, and ownership documents Make underwriting decisions based on investor guidelines Work on Encompass LOS coordinate with internal teams for timely loan processing Required Skills Non-QM Mortgage Underwriting (Mandatory) Credit Risk Assessment Income Calculation Bank Statement Underwriting Full Doc Underwriting DSCR knowledge (Preferred) Loan Structuring Encompass LOS Strong communication skills Qualification Higher Secondary (HSC) or Bachelor's Degree (Mandatory) Additional Benefits 15 days of company-sponsored accommodation for candidates relocating to Mumbai

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Customer Success, Service & Operations - Any Roles

French Customer Service

MumbaiFull Time0-7 yrsโ‚น4,00,000 - โ‚น7,00,000 / yearly

๐Ÿ‡ซ๐Ÿ‡ท Hiring: French Speaking Customer Support Executive (Voice Process) | Mumbai We're Hiring French Language Professionals! Are you fluent in French and looking to build your career in an international customer service environment? Join our growing team and work with a leading global organization. Position French Speaking Customer Support Executive (Voice Process) Process US Customer Support Voice Process Handle inbound/outbound customer interactions in French Deliver excellent customer service while maintaining quality standards Job Location Vikhroli, Mumbai Thane, Mumbai Work Schedule 24x7 Rotational Shifts 2 Rotational Week Offs Eligibility Criteria HSC / Graduate (Freshers are welcome) Excellent spoken and written French B1 Certification in French is mandatory Strong communication and customer service skills Willingness to work in rotational shifts Age up to 40 years Salary Freshers: Up to โ‚น4 LPA Experienced Candidates: Up to โ‚น7 LPA In-hand Salary: Up to โ‚น60,000 per month (based on experience and interview performance) Selection Process HR Interview Operations Interview Preferred Candidate Locations Candidates residing within the following areas are preferred: Central Line Dadar to Badlapur Western Line Borivali to Nalasopara Harbour Line Wadala Road to Panvel Trans Harbour Line Thane to Kharghar Why Join Us? Attractive salary package Opportunity to work with a global US process International work environment Career growth opportunities Freshers with French language skills are encouraged to apply Interested candidates can apply now by sharing their updated resume along with their French language certification.

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Customer Success, Service & Operations - Any Roles

Healthcare Process

Navi MumbaiFull Time0-5 yrsAs per company standards

Opening with Healthcare process * Location - Airoli * Inbound Voice Process * Graduate / HSC Fresher with Excellent communication skills * ROI - Reg / HR / Ops/ Svar - 55+ * Salary - HSC / Graduate Fresher and EXP โ€“ 330000 LPA * Inhand - 22k * Night shift allowance 0 to 3k * Rotational shift predominantly night shifts * Any 2 week off * Age - 40 * Full-time Students โ€“ Not Eligible * NO BE / PGDM / MBA / PG * Self-Travelling & Out of boundary โ€“ Not Eligible Boundary Badlapur to sion GTB to panvel Thane to Panvel

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Customer Success, Service & Operations - Any Roles

Quality Manager - US Mortgage Underwriting

PuneFull Time8-15 yrsโ‚น15,00,000 - โ‚น22,00,000 / yearly

Dear Applicant, Hiring for Quality Manager - US Mortgage Underwriting Location - Pune US Night shift WFO Notice - upto 1 month Ctc - 18-22lpa (Depends on last drawn) Role : Quality Manager : 8โ€“12+ years of overall experience in the US Mortgage Underwriting industry. Minimum 3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead handling the US Mortgage Underwriting process. Job Summary We are hiring an experienced Quality Manager for our US Mortgage Underwriting process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations. Key Responsibilities Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process. Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines. Monitor underwriting decisions for accuracy, consistency, and regulatory compliance. Analyze quality metrics, identify trends, and recommend process improvements. Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA). Conduct calibration sessions with Operations, Clients, and Training teams. Prepare quality dashboards, MIS reports, and performance scorecards. Provide coaching and constructive feedback to Underwriters and Team Leaders. Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines. Support internal and external quality audits. Drive continuous improvement initiatives to enhance quality scores and reduce defects. Lead, mentor, and develop the Quality team. Mandatory Skills Experience in US Mortgage Underwriting Quality is mandatory. Strong understanding of underwriting quality standards and mortgage compliance. Excellent auditing, analytical, reporting, and problem-solving skills. Experience handling client audits and quality governance. Excellent communication and stakeholder management skills. Proficiency in MS Excel, PowerPoint, and reporting tools. Interested Candidates contact HR Umme@ 8655884775 / Umme@careerguideline.com

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Customer Success, Service & Operations - Any Roles

Quality Manager โ€“ US Mortgage Underwriting

PuneFull Time8-15 yrsโ‚น15,00,000 - โ‚น22,00,000 / yearly

Job Summary We are hiring an experienced Quality Manager for our US Mortgage Underwriting process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations. Key Responsibilities Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process. Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines. Monitor underwriting decisions for accuracy, consistency, and regulatory compliance. Analyze quality metrics, identify trends, and recommend process improvements. Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA). Conduct calibration sessions with Operations, Clients, and Training teams. Prepare quality dashboards, MIS reports, and performance scorecards. Provide coaching and constructive feedback to Underwriters and Team Leaders. Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines. Support internal and external quality audits. Drive continuous improvement initiatives to enhance quality scores and reduce defects. Lead, mentor, and develop the Quality team. Required Experience 8โ€“12+ years of overall experience in the US Mortgage industry. Minimum 3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead handling the US Mortgage Underwriting process. Strong knowledge of: Conventional Loans FHA Loans VA Loans Jumbo Loans Agency Guidelines Income Calculation Credit Analysis Asset Review Collateral Review AUS (DU/LPA) Compliance & Investor Guidelines Mandatory Skills Experience in US Mortgage Underwriting Quality is mandatory. Strong understanding of underwriting quality standards and mortgage compliance. Excellent auditing, analytical, reporting, and problem-solving skills. Experience handling client audits and quality governance. Excellent communication and stakeholder management skills. Proficiency in MS Excel, PowerPoint, and reporting tools. Preferred Candidate Profile Candidates must be from a US Mortgage Underwriting background. Experience with leading mortgage lenders or mortgage service providers will be an advantage. Immediate joiners or candidates with a notice period of up to 30 days are highly preferred. Compensation Salary: โ‚น18 LPA โ€“ โ‚น22 LPA (Based on experience and interview performance) Performance-driven work environment Career growth opportunities Comprehensive employee benefits Keywords (ATS) US Mortgage, Mortgage Underwriting, Quality Manager, Quality Assurance, QA Manager, Mortgage Quality, Underwriting Quality, FHA, VA, Conventional, Jumbo, Loan Quality, Compliance, Mortgage Audit, Mortgage Operations, RCA, CAPA, Quality Audit, Client Audit, Mortgage Compliance, DU, LPA, Income Calculation, Credit Analysis, Asset Review, Collateral Review.

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Customer Success, Service & Operations - Any Roles

Opening with Healthcare

MumbaiFull Time0-3 yrsโ‚น24,500 - โ‚น31,500 / monthly

Opening with healthcare process - Only Diversity hiring Process :- US Based Health Care Voice Job Location - Powai Shift : - US based night rotational shift Week off : - 2 days off (Rotational) Quality :- Good C3 Qual :- HSC/ Graduate with BPO experience candidate only Age :- 38 Salary :- Slab 1 - 0 to 6 months: 28K Gross | 24,920/- Net Slab 2 - 6 to 12 months: 32,750 Gross | 29,670/- Net Slab 3 - 12 to 18 months: 35,000/- Gross | 31,920/- Net ROI - HR / Ops Boundary: Mira road - Churchgate Thane - CST Vashi Home Pick up and Drop facility for all Shift start and closing between 8 PM to 6.30 AM Noodle pick up and drop from Andheri East for Western line Vikhroli for central/Harbor side

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Customer Success, Service & Operations - Any Roles

Technical Support

MumbaiFull Time6-3 yrsโ‚น21,000 - โ‚น28,000 / monthly

Opening with Technical Support * Process - Technical support process reagarding laptop , printer , troubleshooting -Upselling / pitching * Quality - C3 * Shifts - 24/7 Rotational shifts * Week off - 5 days working 2 rotational off * Qual - HSC with exp / Grad fresher will do * Salary - - Fresher - upto 23k * HSC with 6 months exp - 28k based on Exp and last drawn salary

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Customer Success, Service & Operations - Any Roles

Semi - Techincal Support

ThaneFull Time0-3 yrsโ‚น21,000 - โ‚น29,000 / monthly

Process: Semi tech support CSR Job location: Thane Shift: Australian ( shifts starts from 12am in night ) Wk off: 2 rotational off Requirement - HSC / Grad Fresher and Experience both will do Salary: - 0 - 5 months exp Ctc 3.50 - 21k inhand 6 - 11 months exp Ctc 3.70 - 24k inhand 12 months exp CTC 4.50 - 29k inhand No deviation on this !! Age: upto 48 Rounds: Amcat / Hr/ Ops / Typing Boundary: Ambernath to Dadar Wadala to Kharghar Mahim to vasai

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Customer Success, Service & Operations - Any Roles

First party collections

ThaneFull Time6-3 yrsโ‚น22,000 - โ‚น38,000 / monthly

First party collections with a renowned bank in USA. Salary range : no collections exp - 22k to 35k With collections exp - upto 38k Perks - unlimited incentives Training incentives upto to 10k. Rotational week offs (twice in a week) Transport provided for drop only and centralised pick up. SSC/HSC with atleast 6 months of international BPO experience are eligible. Rounds of interviews - Hr round - Telephonic Ops round- Virtual on Microsoft teams. Versant - 67 to be given from the office

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Customer Success, Service & Operations - Any Roles

BACK OFFICE EXECUTIVE

MumbaiFull Time1-3 yrsโ‚น22,000 - โ‚น25,000 / monthly

URGENT HIRING โ€“ BACK OFFICE EXECUTIVE Location - Bhayander Role: Back Office / International Verification Key Requirements: * Experience: 1+ years in international backend / verification process * Skills: Must be comfortable with client coordination & E-mail communication * Shift: US rotational 5 days working and 2 week off Salary Structure: โ‚น25,000 + 1,000 Bonus + 1,000 Variable Must Have: - Good written & verbal communication - Immediate joiner Boundary Virar to Bandra

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Customer Success, Service & Operations - Any Roles

1st Party Collection Process

MumbaiFull Time0-3 yrsโ‚น15,000 - โ‚น28,500 / monthly

First Party Collection Location - Bhayander Eligibility: Graduate fresher only | No HSC | Excellent communication mandatory Shift: 5:30 PM โ€“ 9:30 AM | Any 9 hrs | 5 days working Salary: Up to โ‚น28.5k + โ‚น2k + โ‚น1k Interview: 2 rounds (HR + Ops) Documents: Offer letter + Pay slips + Bank statement from previous jobs Boundary Virar to Bandra

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Customer Success, Service & Operations - Any Roles

Inbound & Outbound Customer Service

ThaneFull Time0-4 yrsโ‚น15,000 - โ‚น18,000 / monthly

Hiring for Educational Loan Process Profile: Inbound & Outbound Process ๐Ÿ“Œ Details: Salary: โ‚น18,500 (in-hand) | โ‚น23,000 (CTC) ๐Ÿ’ธ Shift: (7:00AM to 4:00PM) (10:00AM to 7:00PM) (12:00 Noon to 9:00PM) ๐ŸŒž Week Off: Sunday Fixed Off โœจ Qualification: Graduate Fresher Graduate with 6+ months of experience (With all 3 Documents) HSC with 6+ months of experience. (With all 3 Documents) ๐Ÿ“ Location: Ashar IT Park , Thane. Centralized pick up and Drop Facility..๐Ÿฅณ

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Customer Success, Service & Operations - Any Roles

International voice process (Pune/ Noida)

PuneFull Time1-4 yrsโ‚น3,00,000 - โ‚น5,00,000 / yearly

Hiring for voice process *location - Noida * US night shift * Work from office * 2 way cab provided Notice upto -1month Customer Support Executive * 1 + years of International voice process experience * Package : SPE - 1-4 Years , upto 6.9lpa SME - 4+ years , ctc upto 7.3lpa Requirements: * Qualification: Any Graduate. * Experience in customer support international voice * Must have all the respective documents and certificate. * Good Communication * Excellent English Fluency Interested Candidates contact HR Shabana @ 8828153744 / shabana@careerguideline.com

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Customer Success, Service & Operations - Any Roles

Customer Service

ThaneFull Time0-2 yrsโ‚น22,000 - โ‚น28,000 / monthly

Opening with Email chat process related to online doctor and registered pharmacy WORK FROM OFFICE - Thane Location Excellent Communication skills โœก๏ธ in-hand for Grad freshers - 24k & 28k in-hand for experience* Rounds of interview- HR, Amcat, Operations round Writex score of 60 required before operations round Strictly follow updated IBU (INTERNATIONAL BUSINESS UNIT) transport boundaries of Thane โœก๏ธShifts - 24*7 rotational โœก๏ธWeek off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2 (no compromise on quality of comms)

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Customer Success, Service & Operations - Any Roles

Customer Service

ThaneFull Time1-3 yrsโ‚น32,000 - โ‚น45,000 / monthly

Opening with Travel Process Quality - C3 Comms Requirement: Excellent communication Job location - Airoli HSC And Graduation with Exp Experience : 1 Year minimum SHL Assessment: Svar(B2 61) & Writex(B2 60) GDS Assessment: Both(Sabre &Amadeus) Salary: Up to 7 LPA {subject to last drawn} Immediate Joiners will be preferred

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Customer Success, Service & Operations - Any Roles

Customer Service

ThaneFull Time0-3 yrsโ‚น22,000 - โ‚น32,000 / monthly

Job Title : Customer Service Representative โ€“ Healthcare back office Location : Thane Salary : Up to 32k net take home Employment Type : Full-time, Immediate Joiners Preferred. Working Days : 5 days a week with 2 rotational week-offs Shift Timing : 24/7 rotational shifts Qualifications : HSC or Graduate with Minimum 6 months of experience or above in an international BPO. Rounds of Interview - HR, Amcat, multichat writex, operations round, Typing test (35 wpm net speed and 90% accuracy) Quality - Good C3 *Amcat score - C2*or C1 *Multichat writex score - C2 or C1 Either in Amcat or multichat writex, score should Cluster 1 (C1) or Cluster 2 (C2) (Tests should be completed before operations round) Strong verbal communication skills in English. Ability to work in a 24/7 rotational shift environment.

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Customer Success, Service & Operations - Any Roles

Customer Service

Navi MumbaiFull Time0-3 yrsโ‚น22,000 - โ‚น28,000 / monthly

Opening with Healthcare process Location - Ghansoli Comms good B2 High / Borderline C3 5 Days working and 2 rotational week offs HSC / Graduate with minimum 6 months Experience as AR - Customer service, Medical billing Salary - 28k in hand (based on qualification and/or experience) ROI - HR-Amcat-ops Follow Thane IBU boundaries .

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