Showing 5 positions
Duty Manager
Job Description Role – Duty Manager Experience Required: 3+ years Role Responsibility The Duty Manager will be responsible for monitoring the queue(s) to assign cases to engineers and will be able to work under pressure and effectively communicate with engineers and leadership team. Daily work assignments will come from the cases that customers open via web portal or phone support. Primary job function includes the following: Check, validate and track assignment of cases. Reassign cases to appropriate queue: network, region wise, etc. Assign cases to appropriate engineer Monitor the incoming case queues on a regular basis. Assess the requirement and assign the case. Be responsible for generating a daily report on the status of cases Be familiar with the service level agreements (SLAs) and the proper response times to call customers back on assigned cases Notify the Managers before cases may fail the SLA. Ensure that cases potentially about to violate established SLAs are identified and corrected Coordinate with other lines of service before transferring cases or accepting cases from other queues. Look at available engineers on a 15-minute interval basis to determine who can be assigned a case on a given day. If enough resources are not available the Manager will be notified Follow internal procedures for assigning and tracking cases. Validate proper case severity based upon standardized work processes. Contact appropriate engineer or alternate contact as identified in standardized work process. Examine case audit trail Monitor and report the condition of case queues as identified by management for cases which could fail service level agreements (SLA) Maintain knowledge of applicable service level agreements. Monitor and report to management long term trends of queues for SLA compliance Provide advice on potential process improvement for general case and queue management Mentor new duty managers Improve workload balance processes Manage SR transfers regional and global centers Requirements Bachelor’s Degree Previous experience with a major service case system Microsoft Office Suite Trained Ability to apply office management practices and administrative support processes Ability to work under pressure and tight deadlines Ability to work independently and within a team environment Outstanding communication and interpersonal skills required Skill in the utilization of correct grammar, spelling, punctuation, and required formats Effective communication skills - both written and oral Ability to multi-task Location: Bangalore Work Location: Client Office in Bangalore Shifts: NASA (rotations happen as per US timezones) Work Model: Hybrid work model with 3 days work from client office
Accountant
Position: Accountant Experience: 1–2 Years Location: Madhapur, Hyderabad Key Responsibilities Manage day-to-day accounting operations. Maintain books of accounts and financial records. Prepare invoices, vouchers, and journal entries. Perform bank reconciliations and monitor cash flow. Handle GST, TDS, and statutory compliance. Assist in monthly, quarterly, and annual financial reporting. Coordinate with auditors and support audit activities. Ensure accuracy and compliance with company policies. Required Skills Bachelor's degree in Commerce (B.Com), Accounting, Finance, or a related field. 1–2 years of accounting experience. Good knowledge of Tally ERP, MS Excel, and accounting principles. Familiarity with GST, TDS, and statutory compliance. Strong analytical, organizational, and communication skills. Ability to work independently and meet deadlines.
Accounts Executive
Job Objective: To ensure the timely and accurate supply of packing materials in alignment with production planning. This role involves maintaining healthy stock levels, coordinating with vendors, and supporting the production team with necessary resources while ensuring inventory accuracy and efficiency. Key Responsibilities: Coordinate with the production and planning teams to prepare and deliver material orders as per requirements.Create and update the list of pending packing material orders, and follow up with vendors/suppliers to ensure timely deliveries.Maintain optimal stock levels by tracking inventory, initiating reorders, and managing overstock situations effectively.Ensure the timely availability of packing materials to support uninterrupted production planning and operations.Provide on-the-job training to co-workers and supervisors on labeling procedures, stock maintenance, and timely material issuance.Perform daily physical stock counts and reconcile with system inventory to maintain stock accuracy and hygiene.Prepare and submit monthly stock reports to Head Office for review and record-keeping.Key Skills & Competencies:Strong coordination and follow-up skills with vendors and internal teamsInventory and stock management expertiseBasic understanding of procurement processes and supply chain logisticsProficiency in MS Excel or inventory management systemsEffective communication and team training abilitiesAttention to detail and organizational skills
Accounts Receivable Executive
Job Title: Accounts Receivable Executive Location: Lower Parel Department: Finance & Accounts Experience: 3 – 5 years (Manufacturing industry preferred) Job Objective: To manage and monitor customer receivables efficiently, ensuring timely collections, accurate accounting, and strong coordination with the sales and finance teams to maintain healthy cash flow. Key Responsibilities: Prepare and maintain customer ledger accounts, ensuring timely posting of invoices, credit notes, and receipts. Regularly follow up with customers for outstanding payments and resolve discrepancies in coordination with the sales and dispatch teams. Reconcile customer accounts and ensure proper documentation of all transactions. Track debtors ageing reports and highlight overdue accounts to management. Verify and post sales invoices as per delivery challans and purchase orders. Coordinate with the dispatch, sales, and production teams for order status and billing completion. Handle collection entries and ensure accuracy in SAP/Tally records. Support monthly, quarterly, and yearly closing activities related to accounts receivable. Maintain proper records for C Forms / GST documentation / credit-debit adjustments. Assist in internal and statutory audits by providing necessary reports and reconciliations. Desired Candidate Profile: Qualification: B.Com / M.Com or equivalent in Finance/Accounting. Experience: 3–5 years in Accounts Receivable, preferably in a manufacturing setup. Skills: o Proficiency in SAP / Tally (ERP system). o Strong analytical and reconciliation skills. o Good communication and follow-up abilities. o Knowledge of GST and basic accounting principles.
Accounts Executive (Payable)
We are looking for an analytical accounts payable professional to assist our accounting department as it makes payment, reviews ledger, and check compliances. In this role, you will be required to review account information, correct discrepancies, and ensure that bills are received on timely basis & payments are made accordingly. To succeed as an accounts professional, you should be detail-oriented, organized, and self-motivated with strong math and computer skills. Requirements Good working knowledge Tally ERPs & Excel. Past experience in Account payable department & other accounting departments. Good understanding of accounting processes and can follow accounting policies. Good analytical skills and have hands on experience on creditor analysis & MIS. Ability to build relationships with Vendors and internal departments. Clearance of reconciling items. Hands-on and proactive; strong organizational skills. Job Description Processing, verifying, and posting payable accounts. Researching and resolving account discrepancies. Preparation of all types of purchase invoices and its reconciliation. Passing of all entries in Tally. Reconciliation with vendor ledger. Good knowledge of GST & TDS, Hands on in filing of GST returns and Accounts Payables. Obtaining information from other departments to ensure records are accurate and complete and that accounts payable ledgers and journals are up-to-date. Working with the collections department to review accounts, vendor payments, credit limit, and develop new or better repayment terms. Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting vendor to discuss their accounts.