Careers at Meldon Fernandes

Operations Manager (Projects & Special Cargo)

Job Role: 1. Strategic Cargo Planning & Execution • Oversee the end-to-end planning of ODC (Over-Dimensional Cargo) shipments, ensuring seamless coordination between internal teams and external stakeholders. • Develop cargo movement strategies in alignment with customer requirements and vessel schedules. 2. Rate Management & Customer Negotiations • Lead the process of rate quotation and negotiation, ensuring competitive pricing while maintaining profitability. • Approve and standardize rate offerings based on market trends and operational feasibility. 3. Vessel & Booking Coordination • Ensure timely allocation of bookings in the EBMS system and with carriers. • Collaborate with the planning team to secure space, including feeder service requirements when necessary. • Monitor carrier bookings, ensuring timely updates of rates in the system and vessel/voyage information before release. 4. Inventory & Equipment Management • Supervise coordination with the inventory and MNR teams for container allocation, including arranging Empty Container and CSC certificates as per carrier requirements. • Optimize container inventory planning to meet customer demands and minimize turnaround time. 5. Customer & Stakeholder Communication • Ensure customers receive updated vessel schedules based on cargo readiness. • Drive efficient communication with customers regarding container pickup status, required documentation, and compliance with List & VGM cut-offs. • Oversee coordination for ODC permissions with operations and carriers, ensuring smooth container gate-in processes. 6. Operational Oversight & Compliance • Ensure booking forecasts are aligned with planned vessel schedules. • Validate and approve any dimension changes, liaising with pricing teams for revised rate approvals. • Supervise the linking of SOC/COC containers with carriers to ensure seamless operations. 7. Performance Monitoring & Process Optimization • Drive operational excellence by monitoring key performance metrics across planning, execution, and customer service functions. • Implement process improvements to enhance efficiency, cost-effectiveness, and customer satisfaction. 8. Post-Shipment Coordination • Ensure timely ON-BOARD confirmation is shared with customers. • Direct the planning and operations team to complete RCVS and LODF entries post- shipment confirmation.